Job Description
The primary role of the Office Manager (OM) is to be responsible for the results of the office under his control.
It is the primary focus of the OM to grow the office and to hold himself and those in the office accountable to meeting and exceeding the goals as set by PDS management. As such, the OM must understand the larger picture and have a vision of the future for the office that translates to an overall growth strategy.
The OM is to provide leadership and guidance to the office, supporting the policies and goals of the company, and thus participating in the growth and future of PDS.
ESSENTIAL FUNCTIONS:
To perform this job successfully, an individual must be able to perform each essential function satisfactorily with or without accommodation. The requirements listed below are representative, but not all inclusive, of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential job functions.
1. Develop and implement an office success plan; including development of staff, and office protocols to provide for efficient operations during manager absences.
2. Identify, evaluate, and implement office protocols and procedures to improve efficiency of workflow, create 'team' environment and ensure patient satisfaction.
3. Develop, implement, and ensure adherence to office values based on the PDS 'We Believe' statement in order to ensure that all team members continually focus on the Perfect Patient Experience so that every patient has a positive experience in the office.
4. Determine and maintain efficient staffing levels by interviewing, hiring, training, developing, coaching, counseling, supervising, evaluating, and terminating staff as needed.
5. Develop, implement, and ensure adherence to annual office budget to allow for autonomy of day-to-day decisions, ensure P&L management and profitability of offices.
6. Assess, investigate, and resolve staff and patient issues by analyzing the facts and circumstances to develop timely, effective, logical yet creative solutions.
7. Implement, and ensure adherence to cash management and accounting protocols.
8. Develop and implement precise, realistic, and measurable individual and office goals that are challenging and compatible with Company policy.
9. Implement marketing programs to grow the business.
10. Develop, implement, and ensure adherence to criteria with respect to facility cleanliness and maintenance.
11. Maintain an appropriate professional appearance and demeanor in accordance with Company policy.
12. Ensure compliance with Company policies, as well as State, Federal and other regulatory bodies.
13. Work with dentists to help develop the dentist's patient communication skills.
14. Provide feed back regarding specific tactics that change financial and patient outcomes such that the rest of the organization can benefit.
15. Other duties as assigned.
Experience:
QUALIFICATION GUIDELINES:
EXPERIENCE/TRAINING/EDUCATION
REQUIRED: Equivalent to high school diploma or general education degree (GED) and one or more years of both complex business and managerial experience; or equivalent combination of education, training, and experience.
DESIRABLE: Bachelor's or Master's degree. Considerable prior coursework or on-the-job training in the fields of dentistry, insurance, or business.
Knowledge of WORD, EXCEL, POWERPOINT and QSI software applications.
KNOWLEDGE/SKILLS/ABILITIES:
- Requires knowledge of office practices, technology applications and reporting systems; business correspondence and business reporting techniques; and business principles of profit & loss statements.
- Thorough knowledge of dental operations, as well as knowledge of human relations topics and conflict resolution.
- Skills required include use of knowledge of WORD, EXCEL and QSI software applications, and use of standard office equipment (e.g., telephones, copiers, scanners, facsimiles, calculators).
- Ability to read, analyze, and interpret common financial reports, and legal documents.
- Ability to respond to common inquiries from customers, staff, regulatory agencies, vendors, or other members of the business community.
- Ability to draw valid conclusions, apply sound judgment in making decisions, and to make decisions under pressure.
- Ability to direct the work of others and work as a team leader in attainment of goals.
- Ability to interpret and apply policies and procedures.
- Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
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